Effective date: 3 November 2026
Who we are
AllGrand Group operates this website and is responsible for the personal information described in this policy. Our business address is Hengde Industrial Park, Gucheng County, Hengshui, Hebei, China. Privacy questions and requests can be sent to allgrandbusiness@gmail.com.
Information we collect
We may collect information you submit through an enquiry form, email or WhatsApp, including your name, company, email address, country or region, product interest and the requirements you choose to provide. We may also receive basic technical information such as IP address, browser type, requested pages, referral information and security logs.
How we use information
- Respond to product, engineering, quotation and sample requests.
- Prepare specifications, commercial proposals and follow-up communications.
- Operate, secure and improve the website and our services.
- Comply with legal, accounting and export-control obligations.
- Measure website use only where optional analytics consent has been provided.
Legal bases
Where required by applicable law, we rely on our legitimate interests in responding to business enquiries and operating the website, steps requested before entering a contract, compliance with legal obligations, or consent for optional analytics. You may withdraw consent at any time.
Cookies and analytics
We use essential cookies to remember language and location preferences and to store your privacy choice. Optional analytics are disabled until you select “Allow analytics” in the Cookie settings. If you allow analytics, the site may use a first-party statistics tool to understand page visits and improve the website. You can change or withdraw your analytics choice through Cookie settings in the footer.
Sharing and international transfers
We do not sell personal information. We may share it with service providers supporting hosting, content delivery, email delivery, website security and analytics, or with professional advisers when required. Because our team and suppliers operate internationally, information may be processed outside your country. We apply appropriate safeguards required by applicable law.
Retention
We retain enquiry information only for as long as reasonably necessary to respond, manage a business relationship, maintain business records and meet legal obligations. Information that is no longer needed may be deleted or anonymised.
Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection or portability, and may object to direct marketing. Send requests to allgrandbusiness@gmail.com. You may also complain to your local privacy authority.
Security
We use reasonable technical and organisational measures to protect personal information. No internet transmission can be guaranteed to be completely secure.
Changes to this policy
We may update this policy when our services or legal requirements change. The effective date at the top identifies the current version.